Return Policy

At MBA Collections, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy.

Eligibility for Returns

• Items must be returned within 10 days of the purchase date.
• Items must be unused, unworn, and in their original condition with all tags attached.
• Original packaging must be intact.
• Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

Certain items are not eligible for return, including:

• Custom-designed shoes.
• Items marked as final sale or non-returnable.

How to Initiate a Return

1. Contact our customer service team at info@mbacollections.com or (+234) 708 338 8187 to request a Return Authorization (RA) number.
2. Package the item securely, including all original packaging and tags.
3. Clearly write the RA number on the outside of the package.
4. Ship the item to the address provided by our customer service team. Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to you via bank transfer payment, within 7-10 business days.

Exchanges

If you wish to exchange an item, please follow the return process for the original item and place a new order for the desired item.

For any questions regarding our return policy, please do not hesitate to contact us.